Uso de Agentes Conversacionales en la Mejora del Bienestar de las Personas Mayores
DOI:
https://doi.org/10.65234/interaccion.119Palabras clave:
Agentes Conversacionales, Bienestar general, Envejecimiento activo, Personas mayoresResumen
Los Agentes Conversacionales están cada vez más presentes en la vida de los seres humanos, ofreciendo soluciones en áreas como la medicina, el turismo y el comercio electrónico. En las últimas décadas el porcentaje de población envejecida ha crecido de manera muy acelerada, y se espera que este porcentaje siga creciendo en los próximos años. Se considera que el uso de Agentes Conversacionales podría ser una herramienta eficaz para promover la estimulación mental y física en las personas mayores. El presente estudio muestra una propuesta de diseño de una aplicación multimodal basada en juegos y entrenamientos físicos, que permite mantener activos a los usuarios mayores. El sistema propuesto ha sido validado tanto por una geriatra como mediante una evaluación realizada con usuarios mayores. El análisis preliminar sugiere que el uso de Agentes Conversacionales tiene un gran potencial para apoyar el envejecimiento activo y saludable de este sector de la población.
Referencias
Abd-alrazaq, A., Alajlani, M., Alhuwail, D., Toro, C. T., Giannicchi, A., Ahmed, A., Makhlouf, A., & Househ, M. (2021). The effectiveness and safety of serious games in improving cognitive abilities among elderly people with cognitive impairment: A systematic review and meta-analysis (Preprint). JMIR Serious Games. https://doi.org/10.2196/34592 DOI: https://doi.org/10.2196/preprints.34592
Adamopoulou, E., & Moussiades, L. (2020). Chatbots: History, technology, and Applications. Machine Learning with Applications, 2(100006). Sciencedirect. https://doi.org/10.1016/j.mlwa.2020.100006 DOI: https://doi.org/10.1016/j.mlwa.2020.100006
Alan AI | Conversational Voice AI Platform. (n.d.). Alan. Accessed 10 Sept. 2024
Android. Build App Actions | Documentation. (n.d.). Android Developers. Accessed 10 Sept. 2024
Amazon (a) About Alexa for Apps | Alexa Skills Kit. (n.d.). Amazon Alexa. Accessed 10 Sept. 2024
Amazon (b) What is the Alexa Skills Kit? | Alexa Skills Kit. (n.d.). Amazon (Alexa). Accessed 10 Sept. 2024
Asistente de Google: tu Google personal. (n.d.). Assistant, Accessed 10 Sept. 2024
Bagherian, H., Shahbazi, M., Sattari, M., & Saghaeiannejad-Isfahani, S. (2021). The opportunities and challenges of using mobile health in elderly self-care. Journal of Education and Health Promotion, 10(1), 80. https://doi.org/10.4103/jehp.jehp_871_20 DOI: https://doi.org/10.4103/jehp.jehp_871_20
Barros, A. C. de, Leitão, R., & Ribeiro, J. (2014). Design and Evaluation of a Mobile User Interface for Older Adults: Navigation, Interaction and Visual Design Recommendations. Procedia Computer Science, 27, 369–378. https://doi.org/10.1016/j.procs.2014.02.041 DOI: https://doi.org/10.1016/j.procs.2014.02.041
Becker, C., Nakasone, A., Prendinger, H., Ishizuka, M., & Wachsmuth, I. (2013). Physiologically interactive gaming with the 3D agent Max. Uni-Bielefeld.de, Accessed 10 Sept. 2024
Bennion, M. R., Hardy, G. E., Moore, R. K., Kellett, S., & Millings, A. (2020). Usability, Acceptability, and Effectiveness of Web-Based Conversational Agents to Facilitate Problem Solving in Older Adults: Controlled Study. Journal of Medical Internet Research, 22(5), e16794. https://doi.org/10.2196/16794 DOI: https://doi.org/10.2196/16794
Bianchi, C. (2021). Exploring how internet services can enhance elderly well-being. Journal of Services Marketing, 35(5). https://doi.org/10.1108/jsm-05-2020-0177 DOI: https://doi.org/10.1108/JSM-05-2020-0177
Bickmore, T. (2023, October 16). How about this Weather? Social Dialogue with Embodied Conversational Agents - AAAI. AAAI. Accessed 10 Sept. 2024
Copilot for Microsoft 365. (n.d.). Microsoft Adoption, Accessed 10 Sept. 2024
Cota, T. T., & Ishitani, L. (2015). Motivation and benefits of digital games for the elderly: a systematic literature review. Revista Brasileira de Computação Aplicada, 7(1). https://doi.org/10.5335/rbca.2015.4190 DOI: https://doi.org/10.5335/rbca.2015.4190
da Paixao Pinto, N., dos Santos Franca, J. B., de Sa Sousa, H. P., Vivacqua, A. S., & Garcia, A. C. B. (2021). Conversational Agents for Elderly Interaction. 2021 IEEE 24th International Conference on Computer Supported Cooperative Work in Design (CSCWD), 1–6. https://doi.org/10.1109/cscwd49262.2021.9437883 DOI: https://doi.org/10.1109/CSCWD49262.2021.9437883
DeixiLabs. (n.d.). Deixilabs.com, Accessed 10 Sept. 2024
Furhat Robotics. The world’s most advanced social robot. (n.d.). Furhat Robotics, Accessed 10 Sept. 2024
Guide to UI/UX Design for Older Adults. Accessed 10 Sept. 2024
Herzog, G., & Reithinger, N. (2006). The SmartKom Architecture: A Framework for Multimodal Dialogue Systems. Springer EBooks, 55–70. https://doi.org/10.1007/3-540-36678-4_4 DOI: https://doi.org/10.1007/3-540-36678-4_4
Home. (n.d.). Leka, Accessed 10 Sept. 2024
Hyzy, M., Bond, R., Mulvenna, M., Bai, L., Dix, A., Leigh, S., & Hunt, S. (2022). System Usability Scale Benchmarking for Digital Health Apps: Meta-analysis. JMIR MHealth and UHealth, 10(8), e37290. https://doi.org/10.2196/37290 DOI: https://doi.org/10.2196/37290
Iancu, I., & Iancu, B. (2020). Designing mobile technology for elderly. A theoretical overview. Technological Forecasting and Social Change, 155(1), 119977. https://doi.org/10.1016/j.techfore.2020.119977 DOI: https://doi.org/10.1016/j.techfore.2020.119977
Keroglou, C., Kansizoglou, I., Michailidis, P., Oikonomou, K. M., Papapetros, I. T., Dragkola, P., Michailidis, I. T., Gasteratos, A., Kosmatopoulos, E. B., & Sirakoulis, G. Ch. (2023). A Survey on Technical Challenges of Assistive Robotics for Elder People in Domestic Environments: The ASPiDA Concept. IEEE Transactions on Medical Robotics and Bionics, 1–1. https://doi.org/10.1109/tmrb.2023.3261342 DOI: https://doi.org/10.1109/TMRB.2023.3261342
King, S. (2006). Speech Technologies: Language Variation. Elsevier EBooks, 56–61. https://doi.org/10.1016/b0-08-044854-2/01515-7 DOI: https://doi.org/10.1016/B0-08-044854-2/01515-7
Legault, L. (2020). Intrinsic and Extrinsic Motivation. Encyclopedia of Personality and Individual Differences, 1(1), 2416–2419. https://doi.org/10.1007/978-3-319-24612-3_1139 DOI: https://doi.org/10.1007/978-3-319-24612-3_1139
Lim, W. M., Kumar, S., Verma, S., & Chaturvedi, R. (2022). Alexa, what do we know about conversational commerce? Insights from a systematic literature review. Psychology & Marketing. https://doi.org/10.1002/mar.21654 DOI: https://doi.org/10.1002/mar.21654
Macias-Huerta, P., Santamaría-Bonfil, G., & Ibañez, M. (n.d.). CARLA: Conversational Agent in Virtual Reality with Analytics. Accessed 10 Sept. 2024
Mairena, P. por J. (n.d.). Guía de recomendaciones para el desarrollo de videojuegos e interfaces para personas mayores. Accessed 10 Sept. 2024
Masche, J., & Le, N.-T. (2017). A Review of Technologies for Conversational Systems. Advanced Computational Methods for Knowledge Engineering, 212–225. https://doi.org/10.1007/978-3-319-61911-8_19 DOI: https://doi.org/10.1007/978-3-319-61911-8_19
Montenegro, J. L. Z., da Costa, C. A., & da Rosa Righi, R. (2019). Survey of conversational agents in health. Expert Systems with Applications, 129, 56–67. https://doi.org/10.1016/j.eswa.2019.03.054 DOI: https://doi.org/10.1016/j.eswa.2019.03.054
Pacheco-Lorenzo, M. R., Valladares-Rodríguez, S. M., Anido-Rifón, L. E., & Fernández-Iglesias, M. J. (2021). Smart conversational agents for the detection of neuropsychiatric disorders: A systematic review. Journal of Biomedical Informatics, 113, 103632. https://doi.org/10.1016/j.jbi.2020.103632 DOI: https://doi.org/10.1016/j.jbi.2020.103632
Pan, X. (2020). Technology Acceptance, Technological Self-Efficacy, and Attitude Toward Technology-Based Self-Directed Learning: Learning Motivation as a Mediator. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.564294 DOI: https://doi.org/10.3389/fpsyg.2020.564294
Pandey, A. K., & Gelin, R. (2018). A Mass-Produced Sociable Humanoid Robot: Pepper: The First Machine of Its Kind. IEEE Robotics & Automation Magazine, 25(3), 40–48. https://doi.org/10.1109/mra.2018.2833157 DOI: https://doi.org/10.1109/MRA.2018.2833157
Palumbo, V., & Paternò, F. (2020). Serious games to cognitively stimulate older adults. Proceedings of the 13th ACM International Conference on PErvasive Technologies Related to Assistive Environments. https://doi.org/10.1145/3389189.3393739 DOI: https://doi.org/10.1145/3389189.3393739
Pelizäus, H. (2016). Motives of the Elderly for the Use of Technology in their Daily Lives. Ageing and Technology, 27–46. https://doi.org/10.14361/9783839429570-002 DOI: https://doi.org/10.14361/9783839429570-002
Plaza, I., Martín, L., Martin, S., & Medrano, C. (2011). Mobile applications in an aging society: Status and trends. Journal of Systems and Software, 84(11), 1977–1988. https://doi.org/10.1016/j.jss.2011.05.035 DOI: https://doi.org/10.1016/j.jss.2011.05.035
Poggi, I., Pelachaud, C., Fiorella de Rosis, Carofiglio, V., & B. De Carolis. (2005). Greta. A Believable Embodied Conversational Agent. Text, Speech and Language Technology, 3–25. https://doi.org/10.1007/1-4020-3051-7_1 DOI: https://doi.org/10.1007/1-4020-3051-7_1
Rienzo, A., & Cubillos, C. (2020). Playability and Player Experience in Digital Games for Elderly: A Systematic Literature Review. Sensors, 20(14), 3958. https://doi.org/10.3390/s20143958 DOI: https://doi.org/10.3390/s20143958
Rivoir, A., Morales, M. J., & Casamayou, A. (2019). Usos y percepciones de las tecnologías digitales en personas mayores. Limitaciones y beneficios para su calidad de vida. Revista Austral de Ciencias Sociales, 36, 295–313. https://doi.org/10.4206/rev.austral.cienc.soc.2019.n36-15 DOI: https://doi.org/10.4206/rev.austral.cienc.soc.2019.n36-15
Russo, A., D’Onofrio, G., Gangemi, A., Giuliani, F., Mongiovi, M., Ricciardi, F., Greco, F., Cavallo, F., Dario, P., Sancarlo, D., Presutti, V., & Greco, A. (2019). Dialogue Systems and Conversational Agents for Patients with Dementia: The Human–Robot Interaction. Rejuvenation Research, 22(2), 109–120. https://doi.org/10.1089/rej.2018.2075 DOI: https://doi.org/10.1089/rej.2018.2075
Sánchez-Sánchez, J. L., de Souto Barreto, P., Antón-Rodrigo, I., Ramón-Espinoza, F., Marín-Epelde, I., Sánchez-Latorre, M., Moral-Cuesta, D., & Casas-Herrero, Á. (2022). Effects of a 12-week Vivifrail exercise program on intrinsic capacity among frail cognitively impaired community-dwelling older adults: secondary analysis of a multicentre randomised clinical trial. Age and Ageing, 51(12). https://doi.org/10.1093/ageing/afac303 DOI: https://doi.org/10.1093/ageing/afac303
SARA: Socially Aware Robot Assistant | ArticuLab. (n.d.), Accessed 10 Sept. 2024
Seminck, O. (2022). Conversational AI: Dialogue Systems, Conversational Agents, and Chatbots by Michael McTear. Computational Linguistics, 1–4. https://doi.org/10.1162/coli_r_00470 DOI: https://doi.org/10.1162/coli_r_00470
Siri. (n.d.). Apple (España), Accessed 10 Sept. 2024
Sriwisathiyakun, K., & Dhamanitayakul, C. (2022). Enhancing digital literacy with an intelligent conversational agent for senior citizens in Thailand. Education and Information Technologies. https://doi.org/10.1007/s10639-021-10862-z DOI: https://doi.org/10.1007/s10639-021-10862-z
Tyler, M., De George-Walker, L., & Simic, V. (2020). Motivation matters: Older adults and information communication technologies. Studies in the Education of Adults, 1–20. https://doi.org/10.1080/02660830.2020.1731058 DOI: https://doi.org/10.1080/02660830.2020.1731058
ter Stal, S., Broekhuis, M., van Velsen, L., Hermens, H., & Tabak, M. (2020). Embodied Conversational Agent Appearance for Health Assessment of Older Adults: Explorative Study. JMIR Human Factors, 7(3), e19987. https://doi.org/10.2196/19987 DOI: https://doi.org/10.2196/19987
ter Stal, S., Tabak, M., op den Akker, H., Beinema, T., & Hermens, H. (2019). Who Do You Prefer? The Effect of Age, Gender and Role on Users’ First Impressions of Embodied Conversational Agents in eHealth. International Journal of Human–Computer Interaction, 36(9), 1–12. https://doi.org/10.1080/10447318.2019.1699744 DOI: https://doi.org/10.1080/10447318.2019.1699744
Descargas
Publicado
Número
Sección
Licencia
Derechos de autor 2026 Adnana Catrinel Dragut, Raquel Lacuesta Gilaberte, Jesús Gallardo Casero

Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial 4.0.
